Kramer

I think it's better to face it with a large number of people.
The rest is to look at the law.
I don't know what trouble started, but why not talk to an attorney?

However, don't forget to be polite to customers when talking to them.
Then, the customer himself later
“Even though the clerk was calm, I had an embarrassing attitude.”
There is also a possibility of reflection.

Good evening. My name is Kameyama Junshi.

In response to such a claimant, for now, would you record and record the claimant's words and actions with a security camera or IC recorder? The recorded video is solid proof when making this claim. Also, recording and recording Kramer's words and actions means that your own words and actions nearby will also be recorded and recorded, so if you think about that, I think it will be useful for you to calm your mind and respond. It would just have a similar effect on a drive recorder. This is a story I heard from someone who attached a drive recorder, and they said, “By attaching a drive recorder, my own driving is also recorded, so I myself began to keep safe driving in mind.” There is such a thing. Wouldn't that be the same?
Security cameras and IC recorders are not police officers, etc., but “security cameras are recording.” “The IC recorder records the sound.” If you think about it, I think it's a little reassuring.

These are my answers. No matter what kind of job you do, there are customers called claimers. “I'll come back.” It would be nice if the word was simply an abandoned line.

It's a really disgusting world, isn't it?
Blame others for your misfortunes. People who get emotional even though they are creating problems themselves are really stupid people when they are able to respond calmly.
It looks like they are suffering after falling on Gakido.

After all, the basic thing is to sit down and listen to them. I'm sure you'll listen thoroughly to what you say.
Whether or not I need to apologize will come later, but after letting them talk about everything and let them spit out to the point where they have nothing more to say, I can listen. It should also make you feel refreshed.
Actually, the workplace is probably not a place to do that kind of thing, so I think it's quite a difficult story.

Realistically, is it legal, or is it just about taking a video and publishing it? If you look at your situation objectively, you'll also be embarrassed.

It's a sad reality.

Good evening.

It's tough. There aren't many people in the world, but there seems to be a certain probability that there are people like that. I had a similar experience at my temple.

A little while ago, at a conveyor belt sushi restaurant, there was an old man who was loud and furious at the clerk, which was very annoying for both the person at the restaurant and the surrounding customers. When I went to that store at a later date, I told the clerk that it was difficult, and they secretly told me, “Entering and leaving is prohibited.”

I'm not an expert, so I don't know the details, but it seems that stores have the right to ban specific people from entering or leaving (principle of freedom of contract). Of course, things that are discriminatory or go too far are not good. Once you ask for a ban on entry and exit, I think if you force them to enter the store, it will be an illegal invasion of your home, so aren't the police going to act too?

It's an unprofessional story, and I don't really understand it, but I thought it would be better to approach nuisance with a resolute attitude.

It seems that it is a blackmail charge “if you feel fear” through rants or yelling. To the police, “Are you scared?” If you are asked and take an attitude like “No, I'm fine,” the police will go home. It's a government office job, so I have to take care and meet the requirements from here on out.
I experienced it once when my wife was working and once when I got entangled by the roadside, but both of them were asked by the police, “Were you scared?” It was confirmed by reminding myself.

Now, let's change the story, but I think “what to aim for” is important when it comes to a sense of distance with Kramer.
During the bubble period, the slogan “The customer is God” was anyway, and the store bowed its head. This is because it was an extreme buyer's market, so “sales increased” by doing what was appropriate and returning to normal business so that the problem grew bigger and time could not be taken. When I was working part-time, I was often instructed by the store manager to “satisfy them by saying in a low voice that only this time is special.”
Conversely, in the Edo period, when distribution was underdeveloped, it was a seller's market, so it seems that those who strongly said “if you have any complaints, don't buy,” were able to maintain the prices of limited products and sales grew.

Once the goal of sales is clarified in this way, the direction of handling complaints changes. And rather, this is the point, but it's really painful when the goal is the Kramer solution itself in front of you. However, it is completely different in terms of mental health if you are aware of handling complaints as a procedure for larger goals.

Claimers that don't work are a social issue... it's a disgusting time. I hope you don't get tired.