hasunoha

Work worries

I work in the service industry.

Recently, I've been particularly concerned about complaints from customers, and I haven't been able to work the way I want.

Within myself, I always do my best for customers, but it may not be the best from the customer's point of view...

Despite such conflicts, I am doing my best, but when I hear “a complaint has come in from a customer” from my colleague or boss, I immediately become concerned that it might be me... and I become very sensitive to complaints that are not about me, and I become reluctant about work.

In the past, the service industry was fun and unavoidable, but recently I'm afraid of dealing with customers, so I can't help it.

6 Zen Responses

The boy is also worried about the same thing in the service industry

We, the boy, are also in the service industry, so we have the same problems. There are mountains of anxiety, such as the declining birthrate and aging population, young people leaving religion, threats to cult religion, and changes in the times.

For the most part, our purpose is basically nothing “profitable” in terms of money for believers, and it cannot be anything other than a source of expenses. The purpose of claiming good fortune may not be the case, but it can be said that the monks of the Jodo Shinshu sect were always in a difficult situation, and it can be said that this will be increasingly the case in the future.

But right now, there's something I'm really afraid of. Soon, a temple will hold a memorial service, and on Saturday and Sunday, another monk (Mr. A) will give a sermon. Previously, when I asked Mr. A to preach at my temple, the same preacher (called a missionary envoy) threatened and disliked me a lot. I continued to endlessly listen to Mr. A's bad talk about the temple next to it. It was so bad that when I complained to a few people anonymously, I got a reply saying, “It is up to Mr. A to say such a thing.” It means that all missionaries in the same industry know Mr. A's personality. However, it cannot be said that all the temples know about Mr. A's reality. Mr. A knows right away that I gave the sermon on Saturday, so there is no doubt that Mr. A will continue to speak ill of me endlessly at that temple. I haven't opened up my “senses” enough to be able to stay safe with being spoken ill of.

Meanwhile, I'm telling myself that even if I'm afraid of these things, it won't lead to anything, and that it's OK to fail, so I'm going to live actively. While it is clear that the absolute number of people targeted by the service industry is decreasing, it is clear that they must not be passive.

However, in your case, it may be difficult if you don't get the company to make changes as well. If the whole company isn't positive, it will inevitably move in a safe direction.

At the beginning and now

Nice to meet you, Princess Yumiko
I read your question.
I understand the feeling that working was fun at the beginning, but now it's scary to serve customers.
At the beginning, I think I memorized my work, implemented various ideas, and got reviews.
However, the fact that I'm even scared now isn't because I got a job?
When I'm progressing to Gumshala, I don't really care about my surroundings, but once I get to work, my field of vision of work opens up and I can see my surroundings.
The important thing here is the feeling of being scared. Once you know how scary it is, you'll be careful. I think the feeling of being scared is showing too much right now.
However, what is different from the old days is that we have gained experience. It's scary and makes you cautious. If you atrophy, you won't have any roots or children. By adding the experience we have cultivated up until now to that, I think we will be able to demonstrate better performance than ever before.
Fear can be overcome through experience.
Please try not to be too negative about your work, and do your best at work.
I'm sure there are customers who can count on you.

Why don't you worry about it?

Because there are all kinds of people in the world.
There are a lot of selfish people these days compared to the old days.

But I think there are many customers who have been saved thanks to Princess Yumiko.
If there are no specific suggestions from your boss or colleagues, it probably doesn't mean that there is a problem with the content of the job.
Why don't you worry about it?

People aren't computers, it's natural that they make mistakes

Humans are not perfect, but in today's world, we are often asked for perfection that is separate from humans.

Complaints are often made as complaints where that person is having trouble with something else, and it just so happens that they are easy to say.

Don't worry about it as much as possible, and there is no choice but to handle complaints casually.

Japan has become such a human relationship where people strongly hit others. It's a big problem. We must make it a relaxed country where failure can be forgiven.

Do what you do and offer something you feel comfortable with

I went to a 100 yen shop the other day.
There are two cash registers.
Two clerks were checking out at the cash register on one side with plenty of sense of clutter.
At the cash register on the other side, a woman was responding with a very lively and bright voice.
This woman's attitude exudes energy, as if telling the two people on the other side that she wants them to serve customers with that kind of attitude.
Humans can somehow understand what that person is trying to do, even just by listening to a voice.
This woman had a lot of excitement because if she treated the customer cheerfully, she would feel comfortable both herself and her partner.
Even so, the two people on the other side were as if they hadn't noticed it, and there was plenty of sense of disgust.
I dared to stand beside one woman.
“It's a very bright voice, and it cheers me up too. Thank you very much.” I told them.
She thanked me so deeply that she was surprised and thanked me for understanding that. Over 100 yen, it was worth more than the price.
It is properly conveyed to those who understand it.
No matter what happens to others, I'll go through this.
I believe that by valuing that enthusiasm, you can create your own core.

Dogen Zenji shows, “Shame on the words of people with good eyesight.”
It means you should be ashamed of the words of a professional who really knows the way.
It's not like you are making a complaint.

Why don't you look at it objectively

I understand how you feel.
I think Princess Yumiko is confused because she doesn't know what is right.
One thing I'd like to recommend is that you look at things from the customer's point of view.
For example, there are times when you don't like the staff's response at your favorite store. Conversely, there are times when I think it's a great response.
While watching such an exchange, I think you'll be able to see what kind of response you should take.