If you were to simply say you're going to die...

It's a difficult question. I don't have much experience, so I don't know the right response, but first, if you hear “die,” let's convert it to “living is hard, painful.”
Then, naturally, “What's painful? , is it painful?” I think it's going to be a conversation called,.
So please listen carefully to them.
Sometimes just talking calms me down.
Of course, there will be times when something needs to be done.
Don't be swept away by her emotions, but while understanding those feelings, you should respond calmly and rationally yourself.
Just make sure you don't get angry.
That's because trying not to get angry is also a Buddhist practice.
When something annoys you, think of it as an opportunity for training.

　It's an old story, isn't it? The boy watching the farm said, “The wolves are here!” It's a story about gathering adults and making fun of them by saying it.
The fundamental solution was to “fire the boy and hire another child,” but since adults responded properly every time, he kept doing it.
I don't know why they're exchanging personal emails, but if possible, why don't you introduce her to me here hasunoha? You can also see here how the monk returns it when he says “I want to die.”
For the time being, I think it's okay to translate her words “I want to die” to the extent of “I have free time, so please respond.” From her point of view, she thinks “if you don't throw strong, exciting words, you won't get a response” (even unconsciously) and says that... it's like “the wolf is here” for a boy.
A better solution is to respond fully when she sends you an email other than “I want to die.” I'll let you talk. When “I want to die” comes, it quickly becomes “I'm lonely.”
You're probably thinking, “If I ignore her and she really dies...” But is that the relationship? What is disability support? It's not something you can do alone, is it? It's probably not her mom either.
I don't think an immediate solution... will be reached, but I also remember that your consultation was made. If you like it, please ask again.

Hello.

Hasunoha also often receives consultations from people who want to die.

At such times, they are people I've never met, so I try to carefully answer “questions,” “introduce myself,” and if there are questions from the past, while looking at the details of those questions. Sometimes kind, sometimes strict.
Giving advice to someone you've never met from a distance is like operating a planetary probe floating in outer space from Earth. It's annoying that you can't follow the advice easily, and communication is interrupted.
When it comes to hasunoha, a lot of monks answer, so I can avoid answering, but it's depressing to personally receive such emails every day, just like you.

When small children are a little tired or bored, they immediately say “their throat is dry,” which bothers parents, but when I asked my son who has grown to middle 3 about that psychology, he said, “My throat was really dry at that time.” It seems to be true. That person may feel heavy and light, but I think they really want to die. That said, if you get into it, your body won't hold it. While watching the person's situation, I think it's a good idea to listen to it to the extent that you don't get tired. One of the monks responding to hasunoha said, “You can't answer unless your heart is fulfilled,” and that's really true. You don't always do great, and you don't always come along, do you? The basic rule is to the extent possible without overdoing it.

Hasunoha has many ways to give back to those who want to die, so I think it's a good idea to use them as a reference.
Also, I think it would be a good idea to introduce Hasunoha to that person.

Siamese cat

This is Kawaguchi Hidetoshi. This is a humble answer to the question.

Once upon a time, I was involved in the operation of a social welfare corporation that operates maternity facilities for people with mental disabilities, and something similar happened...

The harder they try to respond, the more sick they become...

Eventually, when you lose your ability to make calm judgments and become unable to cope, or conversely, when you become quite lazy... the possibility that what you feared will happen increases...

When Jusei was the chairman of the board, I somehow got through with negative management with zero suicides, but now I'm reflecting that stable management would lead to zero suicides, so I'm not too afraid and should have placed more emphasis on management.

Anyway, it is important to take measures to prevent excessive burdens and stress from being placed on one staff member.

In particular, you should never give out your private cell phone email or number. Confusing public and private at that site only increases the extra burden. It's important to keep work and private life separate. Each staff member should handle communication with users by handing over mobile phones at the facility, etc. You might need to take turns at night. Also, that way, you can share various issues.

There are firm discussions with the management side about that, and I think they are among a small number of staff, but it is important to maintain balance somehow.

Also, it doesn't atrophy too much. To be honest, my humble life has atrophied too much. If even the worst suicides could be prevented... as a result, it seems that both corporations and facilities became quite sluggish, probably due to the effects of atrophy after humble retreat.

Anyway, communication and cooperation between the management side and the field side is important. Please firmly share what you feel is a problem with the management side and work to resolve the issue.

I pray for good deeds.

Kawaguchi Hidetoshi Gassho