I'm afraid of being complained about.

Thank you for contacting us.
Your heart is bound by anxiety about the future, and it must be very painful. In Buddhism, there is a saying “the heart is like a painter who works.” Our minds use past fears (traumas) as paint, depict “horrible scenes” of the future that have not yet occurred in our heads, and hurt ourselves.

What you are afraid of right now is not the person in front of you, but an “illusion” created by your mind. First, look at your own state objectively, saying, “Oh, now I'm scared by creating illusions of the future from past memories.” Just by noticing it, the excessive tension in my heart will be relieved a little bit.

Also, the anger of someone who doesn't make sense is a matter of the other person's own mind (work), and it is not a baggage you should carry. The Buddha explained, “If you don't receive bad words, it will belong to the person who said it.” You don't have to take the other person's unreasonable feelings head-on.

Let go of looking for a perfect response or understanding from the other person, and be as supple as a willow “waiting for the storm to pass.” Also, when your heart seems to be broken no matter what, relying on your surroundings and taking action (running away), such as having someone change your responsibilities, is also a great “wisdom” for protecting yourself. Please put your own mind and body first.

Worship
Engiji Temple Shakujo

Thank you for your consultation.

Even though nothing has been said about Akko-san's condition yet,
Looks like it's already damaged.

Certainly, if you say it strongly before, that would be scary, wouldn't it?

But what I'm doing now is
It's “a state where you anticipate future complaints and are hunting yourself down on your own.”

It's natural that this is tough.

I thought about the other party's behavior

Maybe “that person is the type that complains no matter what.”

・Selfish
・I won't give up
・I'll say it with a reason

If that's not a problem with Akko-san's response, and if it's that person's habit

The idea that “if you do it right, you won't be told” doesn't apply.

I think this kind of person would say even if their response was 100 points.

So there's only one more thing to do.

As a job, I ended up “doing it properly” according to the rules.

More than that, it's not Akko-san's job.
Hand it over to your boss.
Work isn't something you take on alone, and your boss's job
When creating an environment where it is easy for subordinates to work, or when it is difficult for subordinates to handle
It's about helping, isn't it?

So, in advance, I said “this person's kind of response is tough”
“Please help me if it becomes difficult to cope.” Please consult with me.
Counseling is part of the job, not a weakness.

Also, I don't think complaints are scary.
Aren't you afraid of “being blamed for saying it that way”?

And if that's the case, here's the countermeasure.
“I'm here again, this person's usual one”

this is fine.
“Look at it not as a complaint, but as a “habit” of that person”

And scary things are scary.
It's hard not to be afraid.

However, if you're prepared, you'll be able to play it even if you're still scared.
I hope Akko-san's anxiety will be relieved even a little
I pray for you.

Responding to complaints really cuts your mind, doesn't it? I also work as a counselor on a daily basis, so this is a common occurrence.

The important thing is workplace policy. Let's respond consistently. That's all there is to it.

First, do you share previous complaints at work? And have countermeasures been put in place? If it is someone you will continue to be in a relationship with in the future, the makeshift response will confuse the other party, and that is what Kramer thinks. I'm going to poke at it again.

While silently listening to unreasonable complaints, let's properly communicate that we are unable to respond to them. You can follow the rules.

Then, once you've shared it at work, that's it. After that, let's take care of ourselves. I dealt with what was decided in a polite manner. That's fine. I'll leave the rest up to my friends. Then, once the response is over, let's turn off the switch of our minds.
You're doing your job properly. There's nothing wrong. Let's be imposing.

I read it.
You got really scared when your partner complained about you at work. I don't know the details about you, your workplace, or your partner, but I understand your feelings from the bottom of my heart.

I don't know the details of the complaint, but I think that the complaint that scares you is already harassment, or nuisance.
Customer harassment is already a violation of human rights and an illegal act.
https://www.gov-online.go.jp/article/202510/entry-9370.html
https://www.mhlw.go.jp/content/11900000/000915233.pdf
The government has also issued a manual on countermeasures as a nuisance or illegal act.
Be sure to share it within the workplace and deal with it as a company.
If it is unreasonable customer harassment, you can sue the other party. Also, if the other party harasses it, it is also possible to cooperate with various related organizations to take countermeasures.
Your anxiety may not go away right now, but don't stop it in your mind, talk to your boss, the company's crisis management office, or compliance department to get a quick response.
Please take care of yourself and have them take good care of yourself.

We sincerely pray that you can work with peace of mind without being subject to such customer harassment or harassment. And I wholeheartedly support you.